Scope and our role
This policy applies to Insight and Insight Mobile Companion, operated by Team Optix LLC. Insight is a company-scoped operations service. Your employer or the organization that gives you access generally determines which workspaces and operational records you may use. For that company-provided information, Team Optix generally processes data on the organization's instructions. Team Optix is responsible for account, support, security, and service-administration information that it collects for its own business operations.
Information we process
- Account and access data: email address, user ID, company membership, role, and workspace permissions.
- Operational records: schedules, time-off requests, routes, vehicle and fleet records, messages, acknowledgements, inspection responses, notes, and related activity.
- Inspection evidence: photos that a user chooses to capture or select and attach to a vehicle inspection.
- Duty location: precise location and capture time only when an authorized user explicitly starts a duty session that requires location. Location collection stops when the user stops duty.
- Device-held pending records: operational actions waiting to synchronize are stored in an encrypted, per-user database on the device.
- Support communications: information a user or customer provides when requesting help.
Face ID and Touch ID are handled by the device operating system. Team Optix does not receive or store biometric templates.
How we use information
We process information to authenticate users, enforce company and role access, operate the selected workspaces, synchronize field actions, support scheduling and fleet readiness, preserve inspection and operational records, provide customer support, secure the service, and comply with legal obligations.
Team Optix does not sell personal information, use customer operational data for advertising or cross-context behavioral tracking, operate as a data broker, or use customer data to train a general-purpose or shared artificial-intelligence model.
Permissions and choices
Camera and photo-library access is requested only when you choose to add inspection evidence. Location permission is not required for sign-in, schedules, messages, inspections, or ordinary account use. If your company enables duty-location functionality, declining or withdrawing the required location permission prevents location-enabled duty collection but does not block those other features. Device permissions can be changed in iOS Settings.
Service providers and storage
Team Optix uses service providers when necessary to host, secure, and operate Insight. Supabase provides authentication, database, and storage services for the current production service, including storage of optional inspection evidence. Service providers may process information only to provide their contracted services and are not permitted to use customer data for their own advertising or independent purposes.
Retention and deletion
Account and operational records are retained while needed to provide the service, meet the customer's documented instructions, maintain security and auditability, or satisfy legal obligations. Identifiable carrier stop-, package-, recipient-, and address-level data is retained for no more than seven calendar days after its service date, after which source artifacts and direct delivery-level identifiers are deleted or irreversibly transformed under the applicable customer agreement. Backups expire through a controlled lifecycle and are isolated from ordinary use.
A customer administrator may request access, correction, export, or deletion of company data. Individual users should begin with the organization that provided their account; Team Optix will assist that organization with verified requests when required.
Security
We use administrative, technical, and organizational safeguards designed to protect information, including encrypted transport, encrypted storage where appropriate, company-scoped access controls, least-privilege administration, secure credential handling, and incident-response procedures. No method of storage or transmission is completely secure.
Children
Insight is a business operations service and is not directed to children under 13. We do not knowingly offer personal accounts to children.
Contact and policy updates
Questions or verified privacy requests may be sent to admin@teamoptix.io. We may update this policy as the service changes. The updated date above identifies the current version, and material changes will be communicated through an appropriate service or customer channel.
For product assistance, visit Insight Support.